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Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) section for MarBella! Here, we've compiled answers to the most common inquiries to ensure your stay with us is as smooth and enjoyable as possible. Whether you're curious about our amenities, booking procedures, or special services, this resource is designed to provide quick and comprehensive responses. Explore below to find all the information you need to make the most of your experience at our hotel.

For more detailed information on our services and amenities you can contact us directly.

What does the Premium All Inclusive package include?

Our Premium All Inclusive offering covers everything you might need during your stay from accommodation, dining, and drinks to daily activities and evening entertainment for all the family.

What are the opening times for the Kids Club?

The Kids Club at our family hotel in Corfu operates from Monday to Saturday with the following schedule:

  • Morning Session: 10:00 – 13:00 (Complimentary, additional charges may apply for some extra activities)
  • Lunch Session: 13:00 – 15:00 (25 euros)
  • Afternoon Session: 15:00 – 18:00 (Complimentary, additional charges may apply for some extra activities)
How do we pre-book the Kids Club?

Pre-booking can be done via the Mar-Bella Collection Greece App or through the booking page on the Worldwide Kids website.

What activities are available for kids and teens?

We offer a variety of indoor and outdoor activities. Our teen and kids club experts organize lots of fun games and creative activities, including football, tennis, robotics, pottery, and more. These are enjoyable individual activities available alongside other exciting options, ensuring something for every interest. Please note that football and tennis are part of a variety of activities, not stand-alone camps.

An indicative program is available on the Mar-Bella Collection Greece App.

Is there an additional cost for the creche (4 months-3 years) ?

Yes, there is an additional cost for the creche (4 months – 3 years).  

You can find all the information here 

Is there a kid's playground?

No, there is no dedicated playground. We have some play equipment on the beach, but it is not substantial.

What are the baby amenities MarBella offers?

At MarBella we offer a range of baby-friendly amenities to ensure a comfortable stay for families. From essential equipment to added conveniences, to enjoy a hassle-free experience. Here is an overview of our amenities:

  • Highchair
  • Bottle sterilizer
  • Bottle warmer
  • Bed guards
  • Baby cot
  • Baby monitor
  • Baby bath
  • Potty
  • Baby step
  • Changing mat
  • Baby seat for the toilet
  • Baby cutlery
  • Bouncing chair
  • Car seat for the taxi
  • Baby buggy / Stroller (on charge)

To ensure availability, please request the amenities during your reservation. Alternatively, inform our front desk team upon check-in of any items you may need.

What kind of watersports does the hotel offer?

Our Water Sports Centre located on the beach offers SUPs, Kayaks, Pedaloes and snorkelling.

Do we need to pre-book the restaurants? How far in advance should we book?

Yes, we pre-book all entitled dinners to ensure availability. We recommend making your reservation at least 14 days in advance through the app.

You can also contact the dining desk for special requests regarding specific times or dates. For more details, visit our dining page. 

Is there free parking available?

Yes, we offer free on-site parking.

How is the access to the beach?

Guests can access the beach using some steps or a subterranean passage that is suitable for strollers and wheelchairs.

Is the beach private to guests?

Yes, the beach is private and exclusively for our guests at our Corfu beach resort.

Are the pools heated?

Our freshwater pool is maintained at an improved temperature of around 25 degrees.

How many a la carte meals am I entitled to?

For a 7-night stay, 3 a la carte dinners are included. Entitlements vary depending on the length of your stay.

Are babysitting services available in the evenings?

Yes, evening babysitters are available from 18:30, Monday to Saturday. Babysitting can be booked via email or the online booking platform of Worldwide Kids.

Do you have a kid's pool for babies/toddlers?

While there is no dedicated kid’s pool, there are areas around the waterslide with water suitable for toddlers.

Are there any splash pool elements like slides or fountains?

Yes, we have a slide and other splash pool elements.

Can I pre-book early check-in or late check-out?

You have to directly contact the hotel front office team at reception.cfu@marbella.gr for early check-in requests. Late check-out requests can be noted, but confirmation is provided on the day of departure.

Can I visit for the day, or do you accept outside visitors?

Yes, we offer a day pass for 180 euros per day.

Are your rooms equipped with Queen or King Size Beds?

Our rooms are equipped with Queen Size Beds.

Do your rooms have open-plan bathrooms?

Most of our rooms have open-plan bathrooms.

Do your balconies offer privacy?

Yes, our balconies at MarBella offer privacy.

Can I receive something special for my anniversary/birthday during my stay?

Yes, a birthday cake can be offered for special occasions.

What options are available for guests with allergies?

Please inform us in advance if you have any allergies or dietary restrictions, and we will do our best to accommodate your needs. However, please note that while we take care in preparing meals, we cannot guarantee the complete absence of nuts or peanuts, as our kitchens are not entirely nut-free. 

Does MarBella host weddings or wedding receptions ?

MarBella doesn’t organize weddings but we are able to host small wedding receptions.

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